SDL Trados 2007: Quick Guide for the Complete Beginner

This is a quick practical guide which was used when setting up the team of in-house translators I mentioned in my earlier post about Using Trados in Knowledge Base translation.

Everything in here is fairly low-level and is really designed to help someone get started immediately with their first translation, reviewing or bug fixing job in Trados.

SDL Trados 2007 consists of 3 modules

1. Workbench is used to access the Translation Memory (TM), a database of existing translated sentences.
2. TagEditor is the editing tool, where the translation is done.
3. MultiTerm is an add-on (installed) which may be running in the background. It checks the segment currently being translated for English words or groups of words which may have a pre-approved translation.

Getting started

1. Copy the TTX files (or English source files if TTX weren’t provided) and TM (5 files per language) to a folder on your local hard disk.
2. Open the TM in Trados Workbench: double-click the file with extension .tmw or open Workbench and browse to it from the File-Open menu.
3. Open the TTX (or source file) in Trados TagEditor: open TagEditor and browse to it from the File-Open menu or double-click the file if it’s already associated with TagEditor.
4. Place your cursor in the English segment of the Translation Unit (TU) you want to translate.
5. Click Open/Get  in the TagEditor tool bar.
6. Edit the target segment of the TU (i.e. translate the part highlighted in yellow).
7. Click Set/Close to save your changes to this TU into both the TM and TTX.
8. Save and close the TTX once it is fully translated.
9. Start at point 3. above with the next TTX or source file.

Working with placeables

Most Placeables are tags contained within segments. Here is how Trados can help the translator with placeables:

1. Open/Get  a TU.
2. In Workbench, Placeables are underlined in blue (2 in the example below):
3. In TagEditor, put your cursor where the Placeable needs to be inserted into the target (yellow) area:
4. Click Get Current Placeable .
5. If there is more than one, use the Get Previous Placeable  and Get Next Placeable  buttons as required.

Working with terms

If MultiTerm is running in the background, Trados is able to detect Terms listed in a dictionary and suggest their approved translation. Here is how to use this feature:

1. Open/Get  a TU.
2. In Workbench, Terms are over-lined in red (2 in this example):
3. In TagEditor, put your cursor where the Term needs to be inserted:
4. Click Get Current Term .
5. If there is more than one, use the Get Previous Term  and Get Next Term  as required.

Tip: for more information on the Current Term, double-click the book icon beside the Term on the right hand-side of Workbench. This will open a MultiTerm window where you can see more details about the Term (e.g. definition, product category etc. depending on how the TermBase was set), and browse the TermBase for other Terms.

Other useful buttons

• Open : opens the TU in TagEditor without searching for a match in the TM.
• Get Translation : downloads a translation from the TM into the TU opened in TagEditor.
• Restore Source : removes the target segment (i.e. translation) from the opened TU.
• Copy Source : copies the source segment (i.e. English) into the target segment of the opened TU.
• Set/Close next Open/Get : uploads the translation from the current TU to the TM, closes the TU, opens the next TU and downloads any matching translation for the TM.
• Translate to fuzzy : translates all sentences in an English file opened in Tageditor, until it comes across a sentence with match less than 100% against the opened TM.
• Close : closes a TU, saving changes made to the TTX, but without uploading the new translation to the TM.
• Concordance : searches for an English word selected in a TTX, throughout all the sentences in the opened TM.

Troubleshooting tips

Open/Get button is grayed out

Using the Open/Get button in TagEditor requires a TM loaded in Workbench. Here is what to do if it’s grayed out:

1. Ensure only one instance of Workbench is open.
2. Ensure it has a TM open.
3. If so, click the Connect to Workbench button in TagEditor: .
4. If the issue is still not solved, close TagEditor, and re-open it.

TM won’t open in Workbench

Translation Memories are made up of 5 files per language and can only be opened one at a time. Here are the main errors that can occur when opening a TM:

• Couldn’t obtain database lock: you are probably trying to re-open a TM in a second instance of Workbench.
  Solution:
  1. ensure only one instance of Workbench is open
  2. Go to its File menu
  3. Choose Open
  4. Browse to the TM you were trying to open.
  5. If this doesn’t resolve the issue the TM may be corrupted.
• The system cannot find the file specified: one of the 5 files is missing.
  Solution: ensure the .iix and .tmw files are present in the location where you copied the TM.
• Matrix Error: (null), data file: one of the 5 files is missing.
  Solution: ensure the .mdf and .mtf files are present in the same location as the .tmw you are opening.
• Database corrupt! Run export, create and new TM and reimport: one of the 5 files could also be missing.
  Solution: ensure the .mwf file is present in the same location as the .tmw you are opening.
• While no valid license file is used or no dongle is connected, this application runs in demo mode: no available license
  Solution: ensure your Trados license is activated.

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SDL Trados 2007: License Server Setup

Using Technical Support Advisors (TSAs) to produce Knowledge Base content is a logical choice: they are in-house native speakers with unbeatable product knowledge, who can produce source and localised articles at minimal additional cost if they can work around their other duties.

What can be overlooked in such a seemingly efficient setup is Translation Memories (TMs). This case shows an example of such a setup being integrated with Trados TM technology.

Original setup

• English articles were produced at a sustained pace by a team of dedicated technical writers.
• TSAs were involved with their review and the creation of some English articles.
• Translation would be undertaken by native speakers in TSA, when time allowed.
• Percentage of translated articles was low and loosing ground.
• Lack of version tracking meant English articles may be updated several times before translation work started.
• Reusing existing translations and updating existing articles was tedious, and sometimes led to the re-translation of entire sections or documents.
• There was no terminology control and references to UI terms (e.g. OS or software strings, firmware messages etc.) were entirely ad hoc.

Solution implemented

• The corporation setup a Trados Network License Server as part of the Trados 2007 update.
• Thanks to the different time zones involved, a sufficient number of Trados licenses was available to equip the Technical Support translators.
• Initial training and a reference manual was provided.
• A Termbase was loaded into Workbench to provide integrated reference across content types.
• Some Winalign work was also done to start populating the Knowledge Base Master TMs before Trados-based translations even started.
• An engineer was assigned to run TagEditor Verifiers and QA Distiller checks on the new translated content to help increase overall quality.

Result

• The gap between the English and localised Knowledge Base narrowed, especially for the most viewed cases.
• The quality and consistency of the articles increased.
• The pace of translation increased.
• The setup was used beyond its original scope, supporting updates to the parent corporation website.
• Substantial cost was saved and projects delivered which would not have received cost approval necessary for outsourcing.

One of the things which made this project a big success was its negligible cost. The investment was null since the whole setup was based on better utilising existing resources. In such a scenario, the cost of a full-blown Global CMS system would have been impossible to justify..

SDL Trados 2007: Translation Memory Strategies

What is the best way to organise and maintain Translation Memories?

I currently maintain TMs using 2 features of Trados (the Attributes and Master/Project TM dichotomy) and Alchemy’s Trados component.

Master TMs

• single and exhaustive repository for each field and language pair (e.g. EN-FR Medical).
• used to analyse all new projects and generate Project TMs.
• content of Project TMs are only added to it when full project cycle has ended (including review, QA etc.).
• because of their exhaustive nature, Master TMs tend to grow rapidely and would not be practical for inclusion into a translation kits.
• even when outsourcing all or most of the localisation process, these should always be held by the client as they are a valuable asset which they own, regardless of whether they are outsourcing TM Management.

Project TMs

• specific to a project or project stage (i.e. successive handoffs of a same project often have their own Project TMs).
• used to pre-translate the handoff (i.e. generate the TTX files to send to the vendor).
• passed on to translation vendors for analysis and use during interactive translation.
• used during post-translation engineering (bugs are fixed in Workbench + TagEditor + MultiTerm interactive translation environment by the localisation engineer).

Software TMs

• single and exhaustive repository for each field and language pair, generated bi-yearly from Catalyst TTKs.
• added to Master TM of their field and/or used as Concordance reference during translation of help, documentation, knowledge base articles etc.
• also used as leverage source for software through Catalyst.

Use of attributes

• every time a new project is analysed, custom attributes are added and set (e.g. Vendor=AAA, Project=XXX, Field=FFF).
• can be used to filter searches and analyses.
• also useful to track back on errors or arbitrate between duplications.